---
title: Exchange, Return & Warranty Policy - Wholesale Account
description: If you have a Return, Exchange or a Warranty item for review, have every confidence that we are here for you and your Hugger wearers :)
---
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# Exchange, Return & Warranty Policy - Wholesale Account
## Do you have an Exchange or Return request or a Warranty item to review purchased with your Wholesale Account? Super simple - we've got your back!
With our very low return / exchange / warranty rate, processing an exchange, return or warranty is as effortless as possible with just three simple steps.
Have confidence in knowing that the Prairie Team has got your back & always work towards solutions with you 💛
---
### If you have identified a return or exchange or warranty review:
- at time of order intake or
- prior to a Customer purchase or
- if you have a Customer who has contacted within 30 days or less of \*their purchase. (\*their purchase = the date on the receipt when your customer purchased directly from you).
- ***Over 30 days?*** If you have a customer who requests a return or exchange or warranty review over 30 days after their purchase from you, a return or exchange or warranty review from your customer (to you) would be as per your policy and discretion. Specifically, you work directly with your customer for a return or exchange or warranty review. Next, you can process an exchange/return with us to purchase an exchange garment or return an unused/new garment for refund.
Next, there are just three easy steps to request a return or exchange or warranty review, check out the guidelines here:
- **[Exchange or Return Request Guidelines](https://education.prairiewear.com/knowledge/do-you-have-a-return-or-exchange-request-for-a-hugger-purchased-using-your-wholesale-account?hsLang=en)**
- Refund: Once we are in receipt of your return and the return garment meets the return guidelines, we will issue a refund to your original order payment within seven business days of receiving your package and follow up with an email confirmation of your refund. (minus $20 handling fee per item).
- **[Warranty Guidelines](https://education.prairiewear.com/knowledge/do-you-have-a-warranty-item-to-review-purchased-on-your-wholesale-account?hsLang=en)**
- To process your claim, you will need your order number, the e-mail address you used to place the order, a photo(s) that includes the garment label (shown below) and the warranty description.
We will review your submission with our Production & QC Team and will get back to you within 2 business days :)
- Warranty Replacement Garment: If a warranty replacement garment is required, it will be shipped with your next order or as per agreement at the time of warranty review.
**Have more questions or need some extra assistance? We are totally here for you!**
Reach out and send us an email to [yoursupport@prairiewear.com](mailto:yoursupport@prairiewear.com)
We love talking Hugger and we really appreciate all that you do! 💛
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