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Exchange, Return & Warranty Policy - Wholesale Account

Do you have an Exchange or Return request or a Warranty item to review purchased with your Wholesale Account? Super simple - we've got your back!

With our very low return / exchange / warranty rate, processing an exchange, return or warranty  is as effortless as possible with just three simple steps.

Have confidence in knowing that the Prairie Team has got your back & always work towards solutions with you 💛 

If you have identified a return or exchange or warranty review:

  • at time of order intake or
  • prior to a Customer purchase or
  • if you have a Customer who has contacted within 30 days or less of *their purchase.  (*their purchase = the date on the receipt when your customer purchased directly from you).
    • Over 30 days? If you have a customer who requests a return or exchange or warranty review over 30 days after their purchase from you, a return or exchange or warranty review from your customer (to you) would be as per your policy and discretion. Specifically, you work directly with your customer for a return or exchange or warranty review.  Next, you can process an exchange/return with us to purchase an exchange garment or return an unused/new garment for refund.

    Next, there are just three easy steps to request a return or exchange or warranty review, check out the guidelines here:
  • Exchange or Return Request Guidelines
    • Refund: Once we are in receipt of your return and the return garment meets the return guidelines, we will issue a refund to your original order payment within seven business days of receiving your package and follow up with an email confirmation of your refund. (minus $15 handling fee).
  • Warranty Guidelines
    • Warranty Replacement Garment: If a warranty replacement garment is required, it will be shipped with your next order or as per agreement at the time of warranty review.

Have more questions or need some extra assistance? We are totally here for you 😊

Reach out and send us an email to yoursupport@prairiewear.com 

We love talking Hugger and we really appreciate all that you do! 💛